The platform for the creation and management of Intelligent Virtual Assistants
Natural language understanding is central to the development of virtual assistants. Companies today need a platform that is capable of designing an internal operational process based on a conversational flow.
The Bot learns automatically, by analysing and aggregating data from interactions between the user and the system throughout the period.
Forget the complexity of integrating and coordinating the entire process, because TIM Tellya’s dashboard, the Orchestrator, allows you to manage all services and intervene in the flow. Ready-to-use connectors facilitate implementing without writing any code. The various touchpoints are integrated and managed centrally.
Anyone entering a communication process will always bring their experience and knowledge with them. These elements are “taken for granted” in any relationship, especially a virtual one.
TIM Tellya’s intelligence is able to reconstruct the communication flows of your potential customers, and analyse their search intent, by guiding the conversation and following it continuously and consistently.
Your virtual assistant has not only a brain, but also a heart: this is the Orchestrator, the dashboard that manages all your services and objectives, a single environment where you have constant control over the flow design, seamlessly.
Orchestrator is an essential tool that ensures that the conversational experience between the customer and your company is goal-oriented and increasingly effective, based on the expected results.
Tellya is not just a technological tool for your company. It is an advanced system that allows you to focus attention and resources on the so called “conversational design” (i.e. your communication project), establishing more human-like relationships with potential customers.
Tellya is natively integrated with Google’s Dialogflow to manage natural conversations, adapted to the context and the task. Its operational flow allows you to arrange the overall experience and to apply changes to the workflow, without any additional coding, to boost performance over time.
In this way, your customers will always feel that they can rely on the virtual assistant, because it will be able to respond appropriately, guiding them towards your goals.
The training of a virtual assistant is a key activity that ensures optimal performance. To monitor the level of learning achieved by the chatbot, TIM Tellya provides a user-friendly dashboard, which shows all conversation sessions with a history of questions and answers.
TIM Tellya, in fact, improves its ability to respond correctly in conversations, thanks to the possibility to manually intervene on the answers provided, training the chatbot to choose the best answer for the context in question.
The system is able to autonomously recognise the main topic of a conversation, and thanks to TIM Tellya’s collaboration features, it can send parts of the dialogue to specific people in the team.
With the analytics module, you can access the main KPIs at any time, obtain the details of all sessions, and measure the quality of user interactions over time by tracking their intent.
The synoptic approach gives you an immediate and intuitive overview of funnels or session flows, to support your strategies.
In addition, there is a specific control panel that allows you to monitor the workload, and the overall health of the system.
Do you have a set of information that you would like to use as the knowledge base for the virtual assistant? By submitting the information to the system, you can extract a set of metadata and entities that are useful for modelling the virtual assistant.
Define conversational flows, agent responses and intent characteristics.
This is when it is time to set up the platform by leveraging a set of ready-to-use tools and connectors.
Planned and tested releases using specific tools and strategies keep the system up to date, improving performance and relationships over time.
Analysis of conversational interactions allows your assistant to evolve through AI-enabled training and learning.
INDIETRO